Shippings and Returns

Domestic Shipping is provided by UPS or USPS

(A tracking number will be provided in your shipping confirmation email for you to track your purchase)


DELIVERY CONFIRMATION


You will receive an email confirmation with a tracking number when Nouveau lashes & Beauty has shipped your order. Once delivery confirmation becomes available, Nouveau Lashes and Beauty  is no longer liable for any lost, stolen, or misplaced packages.
It is the Purchaser's responsibility to provide an accurate address and contact information. All shipments larger than $ 300 require a signature upon delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package. Be aware if you have given permission for the delivery company 
to waiver a need for a signature in the past.
Please contact the delivery company directly for any questions regarding shipping:

UPS Contact: 1-800-742-5877

USPS Contact: 1-800-ASK-USPS® (1-800-275-8777)

If you order products that we do not have in stock, our warehouse team will notify you and refund you for that product immediately. 


DAMAGED / MISSING MERCHANDISE


Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email at lashes@maxibella.net within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Nouveau Lashes & Beauty reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.

 

MERCHANDISE EXCHANGE / RETURNS


Nouveau Lashes and Beauty must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.

7404 Sand St., Fort Worth, Texas, 76118, USA

 

IMPORTANT: When mailing your returns to Nouveau Lashes please ensure you include your name, business name, e-mail address, contact number and reason for returning adn the Return Material Authorization Number (RMA). 

If a shipment is returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchasers behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.

 

CANCELLATIONS


All orders can be cancelled without penalty up until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled or retrieved.

 

DISCONTINUED PRODUCTS


No Credits, Refunds or Exchanges allowed.